Advances in Operations Research
Volume 2011 (2011), Article ID 728982, 19 pages
Research Article

A Comparative Study on Performance Measurement of Decision-Making Units: A Case Study in Iranian Tejarat Banks

1Industrial Engineering Department, Mazandaran University of Science & Technology, Babol, P.O. Box 734, Iran
2Lecturer of Management group, Tehran municipality, Tehran, Iran

Received 24 January 2011; Accepted 4 May 2011

Academic Editor: Lars Mönch

Copyright © 2011 M. Hasannezhad and S. E. Hosseini. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Nowadays, vicissitude in administrative systems through Performance Measurement (PM) is one of the necessary and inevitable subjects, on which the improvement of efficiency and effectiveness in banking systems depend greatly. In this paper, we focused on efficiency analysis of Tejarat bank branches in order to propose the corrective actions on utilizing resources. Hence, we compute the efficiencies of units based on input-oriented CCR model with three approaches which differ on combination method of inputs and outputs and then rank them by Anderson & Peterson (AP) model. The results represent that the CCR model based on confined fuzzy weights presents the high level of accuracy in identifying efficient units as well as giving useful information on improving the inefficient branches.